At IQOSTERA, we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through our website. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide a smooth shopping and delivery experience:

  • Personal Information: Your name, email address, phone number, billing address, and delivery address provided when placing an order.

  • Age Verification Information: Information required to verify that you meet the applicable legal age requirements for purchasing our products.

  • Technical Information: Your IP address, browser type, device information, operating system, and website usage data.

  • Order Information: Details of products purchased, order history, transaction details, and delivery information.

  • Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information for the following purposes:

  • Order Processing: To process, confirm, and fulfill your orders.

  • Delivery: To arrange delivery and provide necessary information to delivery partners.

  • Communication: To send order confirmations, shipping updates, invoices, and other service-related notifications.

  • Age Verification: To verify that customers meet the applicable legal age requirements.

  • Customer Support: To respond to questions, complaints, refund requests, and other customer service inquiries.

  • Website Improvement: To understand how visitors use our website and improve its functionality and shopping experience.

  • Security: To detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activities.

3. Marketing & Communications

With your consent, we may use your contact information to send promotional communications about new products, offers, updates, and other information related to IQOSTERA.

You may opt out of marketing communications at any time by contacting us at iqosterea.contact@gmail.com.

Service-related communications, such as order confirmations, delivery notifications, and important account updates, may still be sent when necessary to complete or manage your order.

4. Disclosure of Information

We respect your privacy and do not sell or rent your personal information.

We may share necessary information with trusted third parties only when required to operate our business, including:

  • Delivery Partners: Information required to deliver your order.

  • Payment Providers: Information necessary to securely process payments.

  • Technology & Service Providers: Providers that assist us with website hosting, analytics, security, and other business operations.

  • Legal Authorities: When disclosure is required by applicable law, regulation, legal process, or governmental request.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items added to your shopping cart.

  • Maintain your preferences.

  • Understand website traffic and visitor behavior.

  • Improve website performance and functionality.

  • Provide a more convenient shopping experience.

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including parts of the checkout process.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we use appropriate security practices to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Age Restriction

Our products may be subject to legal age restrictions. Customers must meet the applicable minimum legal age requirements before purchasing age-restricted products.

We may request age verification where required by applicable laws and regulations.

We do not knowingly allow individuals who do not meet the applicable legal age requirements to purchase restricted products through our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal, accounting, security, and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where legally permitted.

  • Withdraw consent for certain uses of your information.

  • Opt out of promotional communications.

To make a privacy-related request, please contact us using the email address provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Brand: IQOSTERA
Email: iqosterea.contact@gmail.com