Shipping & Delivery Policy

Last Updated: September 3, 2026

1. Delivery Overview

At IQOSTERA, we aim to provide a smooth and reliable delivery experience. We deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

2. Delivery Time

Delivery times may vary depending on your location and order time.

  • Dubai: Same-day or next-day delivery may be available depending on the time your order is placed.

  • Other Emirates: Delivery is generally completed within 1–2 working days.

  • Remote Areas: Delivery may take additional time depending on the location.

Delivery times are estimates and may be affected by traffic, weather, public holidays, or other unforeseen circumstances.

3. Order Processing

Once your order is placed, we will process it for dispatch.

You will receive order and delivery updates using the contact details provided at checkout.

Our delivery partner may contact you before delivery to confirm your availability and location.

4. Delivery Requirements

Please make sure that the delivery information provided at checkout is complete and accurate.

For age-restricted products, customers must meet the applicable legal age requirements in the UAE. Age verification may be required at the time of delivery.

Orders will not be intentionally left unattended at doorsteps or other unsecured locations.

5. Damaged or Missing Items

Please check your order when you receive it.

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within 24 hours of delivery.

Please provide your order number and, where applicable, clear photographs of the package or affected product.

We will review the issue and assist you according to our Return & Refund Policy.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Traffic or road conditions

  • Weather

  • Public holidays

  • High order volumes

  • Courier delays

  • Incorrect delivery information

  • Other circumstances beyond our reasonable control

7. Contact Us

For any questions regarding shipping or delivery, please contact us:

IQOSTERA
Email: iqosterea.contact@gmail.com