1. Introduction

Welcome to IQOSTERA. These Terms and Conditions govern your use of this website and the purchase of products from our online store. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Important Disclaimer: No Affiliation With IQOS

IQOSTERA is an independent retailer and is not affiliated with, sponsored by, or endorsed by Philip Morris International or the IQOS™ brand.

All product names, logos, trademarks, and brand names belong to their respective owners. Any third-party trademarks mentioned on this website are used solely for identification purposes.

3. Age Restriction

This website may offer tobacco, nicotine, and other age-restricted products. By accessing this website and placing an order, you confirm that you meet the applicable legal age requirements for purchasing such products in the United Arab Emirates.

We reserve the right to request valid identification or other appropriate age verification when required.

If the recipient does not meet the applicable legal age requirements or fails to provide required verification, we reserve the right to cancel the order.

4. Product Information & Health Warning

Products sold through our website may contain nicotine, which is an addictive substance.

These products are intended only for eligible adult consumers who meet the applicable legal age requirements.

Customers are responsible for reading product information, warnings, instructions, and usage guidelines before using any product purchased from our website.

IQOSTERA does not provide medical advice and is not responsible for health consequences arising from the misuse or improper use of products.

5. Account and Order Accuracy

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for ensuring that your:

  • Name and contact information are correct.

  • Delivery address is accurate and complete.

  • Order details are correct before confirming your purchase.

  • Information provided for delivery or verification purposes is accurate.

If incorrect information causes a delay, failed delivery, or additional delivery attempt, additional charges may apply where applicable.

6. Pricing and Product Availability

All prices displayed on our website are in UAE Dirhams (AED) unless otherwise stated.

Prices, product descriptions, offers, and availability may change without prior notice.

We reserve the right to modify, suspend, or discontinue any product or service at any time.

In the event of an obvious pricing or listing error, we reserve the right to correct the error and, where applicable, cancel the affected order.

7. Payment Terms

Available payment methods will be displayed during the checkout process.

Payment must be completed according to the payment method selected at checkout.

We reserve the right to refuse or cancel an order where payment cannot be successfully completed or where an order appears to be fraudulent or unauthorized.

8. Shipping and Returns

Your use of this website and purchase of our products is also subject to our Shipping Policy and Return & Refund Policy.

Delivery times may vary depending on the delivery location, order volume, availability, and other circumstances.

We reserve the right to limit or refuse sales or deliveries to certain individuals, locations, or jurisdictions where required by applicable law or our business policies.

Shipping or delivery fees may be non-refundable once a delivery attempt has been made.

9. Intellectual Property

All content available on this website, including text, graphics, images, logos, designs, layouts, and other materials, is owned by or licensed to IQOSTERA, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

Third-party trademarks, logos, and brand names remain the property of their respective owners.

10. Prohibited Use

You agree not to use this website:

  • For any unlawful or unauthorized purpose.

  • To provide false or misleading information.

  • To attempt to gain unauthorized access to our website or systems.

  • To interfere with the security or functionality of the website.

  • To engage in fraudulent transactions.

  • To violate any applicable laws or regulations.

We reserve the right to suspend or terminate access to the website or cancel orders where we reasonably believe these Terms have been violated.

11. Limitation of Liability

To the maximum extent permitted by applicable law, IQOSTERA shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including delivery disruptions, technical issues, natural events, or changes in applicable regulations.

12. Governing Law

These Terms and Conditions and any disputes arising from your use of this website or purchase of products shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

13. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Brand: IQOSTERA
Email: iqosterea.contact@gmail.com